It is getting so beyond ridiculous what nursing in a hospital setting is turning into. No longer are we "nursing" people back to health...we are too busy portraying ourselves as customer service reps who will do whatever, whenever & however it takes so that the hospital can get a good rating when they send out the survey after the patient's visit.
It's not the hospital's fault. It's the govt. They send out surveys to everyone that stays in the hospital except those living in a nursing home, frequent flyers, alcoholics or Baker Acts/drug overdoses. If a hospital doesn't score high, then the govt (Medicare/Medicaid) doesn't have to pay the hospital. Doesn't matter if the healthcare was amazing & the patient is healed & healthy now...it all depends on the hospital survey rating. So in turn, our focus is more on making the patient happy than healthy. Ugh!
I'm telling you...it's just a matter of time before hospitals are including spa like services....manicures, pedicures, hairstyling...just to increase patient satisfaction scores. This is what "healthcare" is turning into.
What a joke!